miercuri, 17 decembrie 2008

about service

...
You see, the thing is that when you punish a server for making a mistake, you punish the guest. Every cook has a story about a chef or cook that would do this. Tickets get pushed back, or the food is cooked without care--all in the name of hurting the server. The thing is, whether the server is having an off night, or if they're just a shithead, it doesnt matter. The job of the cook is to please the guest--to give them an extrordinary experience. Petty grudges can't get in the way of this. Sure, you can talk shit over a beer with the boys after service, but you have to stay focused on the dining room during service. The truth is, you and that server are tied together--without each other, you are both diminished. Think about this during your next service. FOH is not the enemy. They are on your side--despite any obnoxious tickets or bad timing. And in the rare instance that they're not on your side, you still have an obligation to the guests.
...


I'd like to write that by that you disrespect yourself, your ocupation, ...

It links to aikido service and street randori, or simplier with everyday life. It connects with today posts.

It's epidemic like flu. And it is a bad manner. Third (:p), creates bad karma.

Niciun comentariu: