Become certified in training curriculum

https://ncogroup.taleo.net/careersection/1/jobdetail.ftl?lang=en&job=080004634&src=JB-10260

Trainer-080004634

Description

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. NCO provides services through over 140 offices in Antigua, Australia, Barbados, Canada, India, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.

Principle Responsibilities

Attend structured training sessions and remain updated on new products

Be proficient in training and successfully graduating knowledgeable trainees

Become certified in training curriculum and facilitate service training classes

Complete routine administrative tasks

Be familiar with and enforce NCO guidelines

Learn & demonstrate understanding of key indicators

Coordinate planned training with all departments

Be proficient with technical skills

Remain current with customer care skills and product knowledge

Positive interactions with all internal and external departments

Record keeping and post course processes (participant evaluation, rosters, etc.)

Prepare for and conduct new-hire orientations

Assessing needs and designing training materials as well as job aides to reflect those needs

Analyzing evaluation and feedback data to improve materials and presentation styles used in the classroom

Course and event set-up

Materials preparation (typing, photocopying, etc.)

Qualifications

Qualifications

Prefer 1 year training experience in an adult learning environment

High school diploma or general equivalency degree (GED)

Must have successfully completed Flex-Pay training

Demonstrated proficiency in Quality (3.25 average on monitors)

Posses' strong computer knowledge

Must project a professional and motivating attitude

Superior written and verbal communication skills

Ability to work in a team environment

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

Work Environment:

Office environment

Ability to lift and/ or move 20 pounds

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Job Level - Entry Level

Shift - Variable

Education Level - High School Diploma/GED (±11 years)

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